Cancellation Policy:

We maintain a 24-hour cancellation policy. If a booking is not canceled with at least 24 hours' notice, a cancellation fee will apply: $5 for standard visits and $25 for overnight visits. We thank you for your cooperation and understanding regarding this policy.​​​​​

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Billing Policy:

If a booking includes a partial hour beyond the first hour (e.g., 2 hours and 30 minutes or 2 hours and 45 minutes), we round up the price of the partial hour to the next full hour. The length of the service remains the same, but pricing is adjusted accordingly. This also applies to our daycare packages. This ensures fair compensation for our time and care, as we are still dedicating our resources and availability during that period.​​​​

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Vaccination Requirement:

As part of our commitment to providing a safe environment for all pets in our care, we require up-to-date rabies vaccination records for each animal. This helps protect the health and well-being of all of the pets in our care.​

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Pet Agreement Form:

A signed Pet Agreement Form is mandatory before any initial visit. Please read our Consultation page for more information.​​​​​​

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Arrival Window:

We require a 1-2 hour window for our bookings to account for traffic and other factors between appointments. If you have a specific time request, please let us know, and we will do our best to accommodate you.​​

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Payment Policy: 

Payments are due after each service is completed, unless otherwise agreed upon. Late payments may incur a fee. If payment is not received after a service has been provided, we reserve the right to terminate the Pet Care Agreement and suspend services until the payment is received.​​

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Holiday Pricing:

For holidays, we charge an additional $20 per visit. However, to give back to our pet parents, we offer a 10% discount on all visits booked on Mother's Day, Father's Day, and Black Friday.​​

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Privacy Policy: 

We respect and protect the privacy of our clients and team members. Any personal information shared with us, including contact details, addresses, and pet care instructions, will remain strictly confidential and will not be shared with anyone outside our team. We also respect the privacy of our team members. Just as we maintain client confidentiality, we will not disclose personal information about our employees. We reserve the right to refuse service at any time, even after an agreement has been made.​​​​​​​​​​

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Respect & Conduct Policy:

We are committed to maintaining a safe, respectful, and inclusive environment for both our team and clients. Any form of harassment, discrimination, or behavior that makes our team members feel uncomfortable—including but not limited to sexual harassment, racism, verbal abuse, or intimidation—will result in immediate termination of services and invalidation of this agreement.​

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Overnight Visit Policy:

Overnight pet care services are strictly reserved for pets who are left in our care without anyone else present in the home. For the safety and comfort of both our team and your pet, we do not provide overnight visits when another individual is staying in the household. If it is discovered that another person is present during a scheduled overnight visit, we reserve the right to terminate services immediately.​​​​​​

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Emergency & Veterinary Care Policy:

The safety and well-being of the pets in our care are our top priorities. In the event of a medical emergency, we will make every effort to contact the owner immediately. If we are unable to reach the owner, we reserve the right to seek veterinary care at the closest available clinic. The owner is responsible for all veterinary costs incurred during the pet's care.​

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Inclement Weather Policy:

In cases of extreme weather conditions (e.g., hurricanes, severe storms, flooding, extreme heat/cold, etc.), we will prioritize the safety of both pets and our team. If conditions make travel unsafe, we will notify you as soon as possible regarding any necessary schedule changes or cancellations.​​​​​​​

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Pet Behavior & Safety Policy:

For the safety of our team and pets, we reserve the right to refuse or discontinue services (at any time) if a pet exhibits aggressive, dangerous, or uncontrollable behavior. This includes excessive biting, lunging, or any behavior that poses a risk to our staff or other animals. If an issue arises during a service, we will contact the owner to discuss next steps.​​

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Key & Home Access Policy:

If a key or door code is required for entry, clients must ensure we have reliable access to the home. Any delays caused by inaccessible entry may result in a full-service charge. We appreciate our clients taking the necessary steps to maintain a safe and secure environment for both their pets and our team members.​

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Photography Policy:

As part of our pet care services, we reserve the right to take photos inside and outside of the home strictly for business purposes. These photos serve as documentation of our services (e.g., clean bowls, fresh food, backyard time) and as updates for pet parents regarding their pet’s well-being. Photos will never be used for any other purpose.

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While we love sharing adorable moments on social media, we respect our clients’ preferences. Pet parents have the right to decline having their pet’s photos shared publicly. If you would prefer not to have your pet featured on our social media, please let us know.​​

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Third-Party Access Policy:

For safety and liability reasons, we require full disclosure if any third party (e.g., cleaners, contractors, friends, or family members) will be entering or is already present in the home during our scheduled visits. We are not responsible for any issues related to other individuals accessing the home during our services.​​

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Full Transparency Policy:

We value each and every one of our amazing pet parents. It is an honor to care for your babies, and we are committed to providing full transparency in everything we do. If we ever notice something out of the ordinary—such as a cut, unusual behavior, upset stomach, or anything concerning—we will notify you immediately and provide photos if possible. Your pet’s well-being is our top priority, and we believe in open communication every step of the way.