Question 1

What times are you open?

Accepted Answer

SUNDAY 7:00am – 9:00pm
MONDAY 6:00am – 9:00pm
TUESDAY 6:00am – 9:00pm
WEDNESDAY 6:00am – 9:00pm
THURSDAY 6:00am – 9:00pm
FRIDAY 6:00am – 9:00pm
SATURDAY 7:00am – 9:00pm

*Available to Contact 24/7

Question 2

Where are you located?

Accepted Answer

We provide pet care services both at clients’ homes and through boarding at our animal care specialists’ homes.​

We serve areas throughout Houston’s Inner Loop, Cypress, and surrounding areas, including (but not limited to):

• Inner Loop: Greater Heights, Lazybrook/Timbergrove, Oak Forest/Garden Oaks, Montrose, Museum District, Rice Village, Downtown, Midtown, River Oaks, Upper Kirby, Shady Acres
 • Cypress & Surrounding Areas: Cypress, Bridgeland, Barker Cypress, Bear Creek/Copperfield, Lone Oaks Village, Canyon Lakes West, Cypress Springs, North Glen, Cypress Meadows, Towne Lake, Cypress Creek Lakes, Blackhorse Ranch South, Coles Crossing
 • Other Areas: Bellaire, Hunter Creek Village, Woodland Heights, Katy, Sugarland

Question 3

Are your care specialists trained and certified?

Accepted Answer

Yes! All of our care providers are certified in Pet CPR and Pet First Aid.

In addition to these certifications, our team members have training in pet behavior and hands-on experience with dog grooming.

Question 4

Is a Consultation required?

Accepted Answer

Yes, we require all new clients to schedule a free 30-minute in-home consultation before starting any pet care services. If you're unable to schedule one in advance or need a same-day booking, please contact us directly.
​
In those cases, we’ll set up a quick phone or video call to review our pet care contract and go over the important details. Same-day bookings may be accommodated based on availability. To learn more about our Consultations, please click here or visit our Consultation page.

Question 5

What are your prices?

Accepted Answer

For more information regarding our prices, please visit our rates page or click here.(https://www.weheartpets.net/rates) Possible reductions or variations may apply based on the pet type, number of pets, maintenance needs, and distance.
 
Please click here (https://www.weheartpets.net/free-quote)to fill out our free custom quote form or contact us for an exact quote.

Question 6

What are the pet sitting services that you offer?

Accepted Answer

For detailed information on our services, please visit our Rates, (https://www.weheartpets.net/rates)Service Descriptions, (https://www.weheartpets.net/services)and Additional Services (https://www.weheartpets.net/additional-services)pages.
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We offer a variety of pet care services, including:
 • Consultations
 • Pet sitting visits (15, 30, 45, or 60 minutes)
 • Daycare packages (3 to 8 hours)
 • Boarding & overnight stays
 • Pet taxi services (pick-up and/or drop-off)
 • Baths, dry shampoo & brushing, and teeth brushing
 • Photography packages (basic & deluxe)

Question 7

Do you offer pet training?

Accepted Answer

While we’re not certified dog trainers, we are pet CPR and First Aid certified and have completed education in pet behavior. We’re experienced in reinforcing positive habits like leash manners, crate training, and basic commands—all using gentle, fear-free methods.

Training is offered as an add-on service and is always approached on a case-by-case basis, depending on your pet’s comfort and needs. If a pet is showing signs of stress or anxiety, we’ll adjust our approach to ensure they feel safe and supported.

Please feel free to reach out if you’re curious whether training is a good fit for your pet!

Question 8

Do you charge for a key drop off or key pick up?

Accepted Answer

We’re happy to pick up keys at no cost during your initial consultation. If key pick-up or drop-off is needed outside of this visit, a small fee may apply based on mileage.

However, if keys are left with a front desk or concierge for us to collect during a scheduled visit, no fee will be charged. Fees only apply when we make a separate trip solely for key exchange.

Question 9

What do you need from me for home access?

Accepted Answer

We’re happy to work with whatever access method makes you feel most comfortable. During your consultation, we’ll gather any details we need to ensure smooth and secure entry.

If you'd like us to use a specific door, garage code, or lockbox, just let us know how to both unlock and re-secure it properly. You’re also welcome to provide a key during the consultation, or arrange for key pick-up/drop-off through a concierge or front desk if you live in an apartment.

Our goal is to make home access as simple, safe, and stress-free as possible—for both you and your pets.

*If a separate trip is needed solely to pick up a key after the consultation, a small additional fee may apply.

Question 10

Will I have the same sitter every time I'm away?

Accepted Answer

We pride ourselves on offering consistent, personalized care with a small, trusted team your pets can truly get to know and feel comfortable with. Since our team is intentionally small, most clients see the same familiar sitter each time.

At your consultation, you’ll meet the sitter(s) scheduled for your pet’s care. If anything changes, we’ll always keep you informed and make sure your pet is cared for by someone they know and trust.

If you have a preferred sitter, you’re more than welcome to request them—we’ll always do our best to accommodate your request based on availability.

Question 11

Can I check in while I'm away?

Accepted Answer

Absolutely! You’re welcome to check in anytime. We’re available 24/7 and will get back to you as soon as possible. While it’s not required, we always love hearing from you while you're away.

That said, no need to worry, we provide regular updates no matter what, so you’ll always know how your pet is doing.

Question 12

Is tipping allowed or expected?

Accepted Answer

Tipping is always appreciated but never expected. We’ve thoughtfully designed our pricing to be fair for both you and our team, so there’s absolutely no pressure to tip, just your trust and support means the world to us!

Question 13

What sets you apart from other pet businesses?

Accepted Answer

We believe great care is measured in trust, time, and heart, not profit margins.

Here’s what that looks like in practice:
 • Pet-first, always.
We make every decision based on what’s best for your pet’s health and happiness, not what’s easiest or most profitable. We don’t charge extra for administering medications, and we never cut corners. Our actions reflect our dedication, because your pets are the reason we love what we do.
 • Your walk is a real walk.
Unlike many companies, we start the clock when paws hit the pavement not when we’re parking, chatting with the front desk, or taking the elevator to get to your home. If your dog needs a little extra time to potty or decompress, we’re happy to give it without charging an additional fee. We value your pet’s well-being over the clock.
 • Never rushed.
After the walk, we towel paws (if needed), refresh water, give treats (with your approval), feed meals, and offer a few minutes of indoor play or cuddle time. We’d rather stay a little longer than leave your pet’s needs unmet.
 • Small team, familiar faces.
As a small business, you and your pets will see the same trusted sitters each time. That consistency builds real bonds and reduces stress. We adapt to whatever role your pet needs, whether that’s a source of comfort, companionship, or stability. We provide care that ensures they feel safe, supported, and cared for while you’re away.
 • 24/7 communication.
You’re always welcome to text or call us anytime. We provide clear, photo-filled updates and respond quickly if you have any questions or concerns.
 • Training & safety focused.
We’re certified in Pet First Aid & CPR, educated in fear-free handling, and trained in basic behavioral techniques. If your pet needs extra support, we’re here to help with a calm, compassionate approach.
 • Transparent, fair pricing.
No hidden fees. Everything is clearly communicated in advance. We even offer a 10% discount on certain non-major holidays as a thank-you to our amazing pet parents. We work with you to create flexible pricing when possible, because everyone deserves access to high-quality pet care.
 • Experienced with pets of all kinds.
We have hands-on experience with exotic pets, senior pets, and those with disabilities or special medical needs. We welcome all breeds, no restrictions here.
 • Quality over Quantity.
	Most importantly, we truly listen — to your pet, to your preferences, and 
	to the little details that make your household feel like home. Our values 
	and care always show through our attentive care.

In short: We go above and beyond because we genuinely see your pets as family. When you book with us, you're choosing care that’s consistent, reliable, and truly centered on your pet’s comfort and well-being.

weheartpets.tx@gmail.com

832-290-7182

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