SUNDAY 7:00am – 9:00pm MONDAY 6:00am – 9:00pm TUESDAY 6:00am – 9:00pm WEDNESDAY 6:00am – 9:00pm THURSDAY 6:00am – 9:00pm FRIDAY 6:00am – 9:00pm SATURDAY 7:00am – 9:00pm *Available to Contact 24/7

We provide pet care services both at clients’ homes and through boarding at our animal care specialists’ homes.​ We serve areas throughout Houston’s Inner Loop, Cypress, and surrounding areas, including (but not limited to): Inner Loop: Greater Heights, Lazybrook/Timbergrove, Oak Forest/Garden Oaks, Montrose, Museum District, Rice Village, Downtown, Midtown, River Oaks, Upper Kirby, Shady Acres Cypress & Surrounding Areas: Cypress, Bridgeland, Barker Cypress, Bear Creek/Copperfield, Lone Oaks Village, Canyon Lakes West, Cypress Springs, North Glen, Cypress Meadows, Towne Lake, Cypress Creek Lakes, Blackhorse Ranch South, Coles Crossing Other Areas: Bellaire, Hunter Creek Village, Woodland Heights, Katy, Sugarland

Yes, all of our care providers are certified in Pet CPR and Pet First Aid.

Yes, we require all new clients to schedule a free 30-minute in-home consultation before starting any pet care services. If you're unable to schedule one in advance or need a same-day booking, please contact us directly. ​ In those cases, we’ll set up a quick phone or video call to review our pet care contract and go over the important details. Same-day bookings may be accommodated based on availability. To learn more about our Consultations, please click here or visit our Consultation page.

For more information regarding our prices, please visit our rates page or click here. Possible reductions or variations may apply based on the pet type, number of pets, maintenance needs, and distance. Please click here to fill out our free custom quote form or contact us for an exact quote.

For detailed information on our services, please visit our Rates, Service Descriptions, and Additional Services pages. ​ We offer a variety of pet care services, including: Consultations Pet sitting visits (15, 30, 45, or 60 minutes) Daycare packages (3 to 8 hours) Boarding & overnight stays Pet taxi services (pick-up and/or drop-off) Baths, dry shampoo & brushing, and teeth brushing Photography packages (basic & deluxe)

While we’re not certified dog trainers, we are pet CPR and First Aid certified and have completed education in pet behavior. We’re experienced in reinforcing positive habits like leash manners, crate training, and basic commands—all using gentle, fear-free methods. Training is offered as an add-on service and is always approached on a case-by-case basis, depending on your pet’s comfort and needs. If a pet is showing signs of stress or anxiety, we’ll adjust our approach to ensure they feel safe and supported. Please feel free to reach out if you’re curious whether training is a good fit for your pet!

We’re happy to pick up keys at no cost during your initial consultation. If key pick-up or drop-off is needed outside of this visit, a small fee may apply based on mileage. However, if keys are left with a front desk or concierge for us to collect during a scheduled visit, no fee will be charged. Fees only apply when we make a separate trip solely for key exchange.

We’re happy to work with whatever access method makes you feel most comfortable. During your consultation, we’ll gather any details we need to ensure smooth and secure entry. If you'd like us to use a specific door, garage code, or lockbox, just let us know how to both unlock and re-secure it properly. You’re also welcome to provide a key during the consultation, or arrange for key pick-up/drop-off through a concierge or front desk if you live in an apartment. Our goal is to make home access as simple, safe, and stress-free as possible—for both you and your pets. *If a separate trip is needed solely to pick up a key after the consultation, a small additional fee may apply.

We pride ourselves on offering consistent, personalized care with a small, trusted team your pets can truly get to know and feel comfortable with. Since our team is intentionally small, most clients see the same familiar sitter each time. At your consultation, you’ll meet the sitter(s) scheduled for your pet’s care. If anything changes, we’ll always keep you informed and make sure your pet is cared for by someone they know and trust. If you have a preferred sitter, you’re more than welcome to request them—we’ll always do our best to accommodate your request based on availability.

Absolutely! You’re welcome to check in anytime. We’re available 24/7 and will get back to you as soon as possible. While it’s not required, we always love hearing from you while you're away. That said, no need to worry, we provide regular updates no matter what, so you’ll always know how your pet is doing.

Tipping is always appreciated but never expected. We’ve thoughtfully designed our pricing to be fair for both you and our team, so there’s absolutely no pressure to tip, just your trust and support means the world to us!

We believe great care is measured in trust, time, and heart, not profit margins. Here’s what that looks like in practice: Pet-first, always. We make every decision based on what’s best for your pet’s health and happiness, not what’s easiest or most profitable. We don’t charge extra for administering medications, and we never cut corners. Our actions reflect our dedication, because your pets are the reason we love what we do. Your walk is a real walk. Unlike many companies, we start the clock when paws hit the pavement not when we’re parking, chatting with the front desk, or taking the elevator. If your dog needs a little extra time to potty or decompress, we’re happy to give it without charging an additional fee. We value your pet’s well-being over the clock. Never rushed. After the walk, we towel paws (if needed), refresh water, give treats (with your approval), feed meals, and offer a few minutes of indoor play or cuddle time. We’d rather stay a little longer than leave your pet’s needs unmet. Small team, familiar faces. As a small business, you and your pets will see the same trusted sitters each time. That consistency builds real bonds and reduces stress. We adapt to whatever role your pet needs, whether that’s a source of comfort, companionship, or stability. We provide care that ensures they feel safe, supported, and cared for while you’re away. 24/7 communication. You’re always welcome to text or call us anytime. We provide clear, photo-filled updates and respond quickly if you have any questions or concerns. Training & safety focused. We’re certified in Pet First Aid & CPR, educated in fear-free handling, and trained in basic behavioral techniques. If your pet needs extra support, we’re here to help with a calm, compassionate approach. Transparent, fair pricing. No hidden fees. Everything is clearly communicated in advance. We even offer a 10% discount on certain non-major holidays as a thank-you to our amazing pet parents. Experienced with pets of all kinds. We have hands-on experience with exotic pets, senior pets, and those with disabilities or special medical needs. We welcome all breeds, no restrictions here. In short: We go above and beyond because we genuinely see your pets as family. When you book with us, you're choosing care that’s consistent, reliable, and truly centered on your pet’s comfort and well-being.

Yes, we are available 24/7 for inquiries. If you contact us outside of our regular business hours, we will do our best to respond as quickly as possible or answer your call if we are available. Depending on availability, we can sometimes accommodate pet care services outside of regular business hours. Please contact us for further details.

We offer a variety of booking options! 1.) To book a visit for your pet, please fill out our booking form by clicking here. 2.) We also offer booking options through email, text, call, or in-person. Our phone number is 832-290-7182, and our email is weheartpets.tx@gmail.com

Yes! Our complimentary consultation gives you the opportunity to meet the pet sitter(s), ask questions, and ensure it’s a great fit before booking any services.

We don’t have a strict booking window, but the earlier you reach out, the better! Booking in advance gives us the best chance to guarantee availability for your dates. While we do our best to accommodate last-minute and same-day requests, we kindly ask for your understanding that we may book up quickly, especially during busy times, as we always honor our existing commitments.

Yes, if we have open slots, we are happy to accommodate same-day bookings. However, we recommend booking at least 24 hours in advance to ensure you secure your preferred time slot and to ensure that we have availability.

Absolutely! We’re open on national holidays and are happy to provide pet services. While many places charge extra on special days like Mother's Day, Father's Day, and Black Friday, we prefer to offer a 10% discount on all visits as a way to give back to our amazing pet parents. For all major national holidays, we charge a $20 holiday fee per day to account for the added demand and time commitment. National Holidays with Additional Charges: New Year’s Day Martin Luther King Jr. Day Valentine’s Day Presidents' Day Easter Sunday Memorial Day Juneteenth Independence Day / 4th of July Labor Day Columbus Day / Indigenous Peoples' Day Halloween Veterans Day Thanksgiving Day Christmas Eve Christmas Day New Year’s Eve

All of our care specialists have over 5 years of experience in pet care, as well as training in pet behavior. We are a team of dedicated animal lovers committed to providing the highest level of care for your pets.

Yes! We love caring for all types of pets! We take care of birds, ferrets, sugar gliders, turtles, rabbits, snakes, bearded dragons, hedgehogs, chinchillas, mice, rats, and various other kinds. We have 5+ years of experience with exotic pet care and love for our exotics. One of the We Heart Pets owners is a proud ferret mom, while the other is a proud parakeet mom. Please contact us if you have any questions.

No, we do not have breed restrictions. We gladly welcome a variety of breeds, including but not limited to Pitbulls, Boxers, German Shepherds, Great Danes, Doberman Pinschers, and more. One of the We Heart Pets owners is a devoted mom to a German Shepherd/Husky, while the other has both love and years of experience with breeds often subject to restrictions. Please contact us for further details.

Our team has experience caring for pets with a wide range of special needs—including but not limited to: disabled, elderly, blind, deaf, and pets with chronic illnesses. We take a thoughtful, gentle approach and adapt to each pet’s unique needs, whether that means helping with mobility, offering extra comfort, or administering medications (always free of charge). It’s our priority to ensure every pet feels safe, comfortable, and fully cared for during their time with us.

We understand that some pets need more than just basic care. They also need extra patience, empathy, and understanding. Whether your pet is shy, anxious, or reactive, we’re here to support them with gentle, personalized care every step of the way. Here’s what we do to help your pet feel safe, understood, and at ease: Meet-and-greet “warm-ups.” Whenever possible, we schedule 1 or 2 short drop-in visits (same day or same week) before your trip. These visits give your pet time to sniff us out, hear our voices, and start building trust at their own pace. Fear-free, pet-paced care. We read body language and move at your pet’s speed. This includes offering space, quiet reassurance, calming techniques, or anxiety chews/meds (administered at no extra charge) to help them settle. Reactive pets. • Mild reactivity: Things like barking at the door, pulling on leash, or reacting to certain triggers (like other dogs or strangers) can often be managed with proper technique and awareness. • Behavior assessment: During the consultation, we’ll gently observe your pet’s behavior and discuss any known triggers or concerns with you. • More intense reactivity: If a pet’s behavior could potentially lead to harm (to themselves or to others), we may recommend working in coordination with a certified trainer. In some cases, we may suggest pausing services until it's safe to proceed. • Transparency: Any extra time, care, or specialized equipment will always be discussed and quoted ahead of time. Any additional time or specialized equipment needed will be discussed and quoted ahead of time. Our priority is always safety, for your pets and our team. Open communication. The more we know, the better we can help, so please tell us about any known anxieties or triggers your pet may have (thunderstorms, separation, vet visits, etc.). We’ll keep you updated on what we observe and check in about next steps if anything new pops up.

​Yes, after every visit is completed, we provide personalized updates with information on how the visit went, as well as photos taken of your pets during the visit. We will be available to contact 24/7 if there are any concerns, questions, or additional instructions for your pet's visit with us.

To ensure the health and safety of all pets in our care, we require that your pet is up to date on their vaccinations. However, spaying or neutering is not required, we’re happy to care for both fixed and unfixed pets.

Before any pet care begins, we collect an emergency authorization form and your preferred vet information. In the rare event of an emergency, we’ll act quickly to get your pet the care they need—either at your preferred vet or the nearest available clinic or emergency hospital. While we do not cover veterinary costs, your pet’s health and safety are always our top priority. If we can’t reach you right away, we’ll contact your listed emergency contact and make the best possible decisions to protect your pet. If your pet becomes sick during our care, we’ll notify you immediately, monitor their symptoms closely, and respond thoughtfully based on the situation.

Please click here or visit the bottom of our rates page to view our policies.

We kindly ask for advance notice if you need to cancel or reschedule your booking. This helps us manage our schedule and offer care to other pet families in need. ​ Standard Visits: Cancellations made within 24 hours or less will incur a $15 fee. Boarding and Overnight Visits: Cancellations made within 48 hours or less will incur a $50 fee.

We're happy to administer medication at no additional cost. To provide the best care possible, we ask that you please inform us of your pet’s specific needs, medication history, and any important details before booking. This includes where medications are stored, any known allergies or adverse reactions, and special instructions (such as if medication must be given with food or at certain times). For more information, please contact us.